Important FAQ

Yes

To provide skincare that helps individuals battling with skin conditions and skin brightening products, all 100% natural ingredients

Please perform a patch test before using products especially sensitive skin

What if i put the wrong shipping address and its already been dispatched 

If a package is not delivered due to incorrect or incomplete shipping address provided by a customer, The customer Is held responsible so we won’t issue a refund or replacement.

Orders marked delivered 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost Packages 

Embellie is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Embellie will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Transit Product Damages 

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send images to us via message

Products out of stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs.

Processing time

Please allow up to 3 working days for us to process your order then dispatch